We use toughbooks here, but with our own service-specific program. E-PCRs are great, but pose a few logistical problems-the program is a little complex, fairly comprehensive and has taken some learning! Our old PCRs relied on sound documentation skills from paramedics, as they were not "tick the box" formats...other than admin info and primary survey/vital signs the sheets were a blank format where paramedics wrote a "story" (with broad categories of PHx, Hx, MEDs, Allergies, On Arrival, On examination & Rx/Effect) The intro of E-PCRs has made the PCRs of lazy documentors better, but I believe those who wrote good comprehensive PCRs will be producing poorer ones. I dont know about your program, but ours seems to be more about collecting statistics than providing an accurate and comprehensive record of patient assessment and care!
Also, our service has deemed that it is unsafe to use the tablets in a moving vehicle (at least they are concerned about our safety I suppose), therfore we cannot begin to complete documentation until the job is complete...this is significantly impacting on response/availability times. I am still learning the system, but I used to be able to produce a good, written PCR in 10-20 mins (depending on complexity of job, drugs administered etc) now a complex case sheet takes me between 20-40 mins!
Overall though, they do provide consistency, and force lazy ambos to record information!