rsqudan

I really do not understand what you mean about whine or moan? The thing that concerns me the most is my patient, and no matter how petty the call I have to give that call my undivided attention. It doesn't matter how many ambulances an EMS agency will run there still will be an abuse of the 911 system, which will hinder both mentally and physically the mind of the provider. Just about everyone who is involved with EMS has came into contact with the frequent flier who calls 911 for a hangnail. Again and again you may see this patient maybe up to three times a day! I've even came into contact with the same patient three times on one shift and the hospital refused to see the patient!!! The only thing that I could find that helped this syndrome was not more manned ambulances, but rather established laws for the abuse. Most states do have an established law against purposely slowing the response of an ambulance which is responding to an emergency. Indeed I do care for the patient but it comes to a point were you realize that every working human being in America is paying for these frequent fliers to abuse the 911 system and use an ambulance as a free taxi to the hospital. Or while we are on this petty call it hinders our response to a real life emergency, which slows the golden hour of life care. In my survey I found that this is what bothered some EMS providers within my state.

I to have recently proposed a research paper on the abuse of the 911 system. People will call 911 for anything, and we all know about these so called "frequent fliers". We get a call to John Doe's house again and while I'm there, all our other ambulances are covered on non-emergency transports, we have another "real" 911 call that doesn't involve John Doe's headache today. There is nothing more frustrating than getting out of the bed at 4 in the morning for a bull crap call that ties up someone's "real life emergency". My research paper showed that not only was response time slowed by the emergence of nuisance calls such as this but it also gave providers a mindset that every call that they receive at that address will be a bull crap call. So hence we have another story of crying wolf. Similarly I did notice in my research that people would respond slower to calls that are dispatched similarly to bull crap calls. IE almost %80 of the calls that were "illness" in nature were ran as a bull crap call. In other words, the provider may get a soda, use the bathroom, or other things to take there time instead of running the call code 3 until told otherwise. Maybe you could focus your research on these topics because there are no real findings of researchers who have researched the topic of abuse of the 911 system except for myself that I could find.