Seems very dependent on the situation.
Extended Incident? Probably.
One time call? Not so much.
If someone is at my house, I.E. Cable Man, I offer cold drink. It's just the decent thing to do on a hot day.
Not long ago I got an apology card from a patient, with gift certificate in it. My partner got one too. We used them. Supervisor said ok. Otherwise, what do you do with them.