FireMedic35203

Island EMT: I can understand your point. I would assume that you are fire based which is the same as my department. I know we saw the same issues initially but through time we worked into a system. The Field Bridge has made life a lot easier for us. They also added some capabilities of capturing NFIRS data as well to minimizing some of the double entry scenarios. We evaluated a lot of different systems that were out there at the time and ImageTrend's support and and company as a whole was ahead of everyone. The biggest thing that I have seen with a lot of companies out there is that the support departments are terrible. At least when we have had an issue, a "live" person picks up the phone and walks us through anything. The Ipad idea seems great but I know that after going to conferences, companies are having a hard time with the Apple infrastructure and having an "open source" style of operating. This apparently is something that is difficult to navigate. I hope that your states computer geek can help you out. I like you have had to learn the geek part of this job as we progress into the future. I have seen a lot things change and the computer portion of the job is only going to get more intensive. Take care and stay safe.

I am a bit confused by some of these comments. My service has been using ImageTrend for almost 3 years now. I can understand that there is a learning curve but saying that it takes 45 minutes to complete a run form might be a stretch. Our service was able to design our run forms and create different run forms for different types of calls (i.e. canceled calls and other forms). When we were evaluating other software that was on the market, we didnt find one that had a medical spell check in it but that certainly would be nice. ImageTrend has had amazing customer support and has been more than willing to assist us whenever we needed help. After attending their user conference, we spent time with a lot of their customers. They have some large cities that they work with and this helped us out considering we only do 3500 calls a year, in regards to sharing of new ideas and work flow. There is a demo as well on their website but you have to request it: http://www.imagetrend.com/default.cfm?PID=1.3.1 On the left hand side of the page it mentions for a trial of the EMS software. Hope that helps. Don't give up hope. Stay safe.