flutterby22
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Unintended elder abuse - calling Grandma "Sweetie"
flutterby22 replied to Michael's topic in General EMS Discussion
I agree with DocHarris 110 percent! very wise to be using a name of some sort (first or last) to build some kind of relationship with the person you're dealing with. It makes people feel as if they really mean something to you if you take the time to remember their name =) -
Metallica has been with me everywhere today!! "are youuu uuunnnforgiven toooooooo?!!"