I understand that the factory tour can inhibit some workers progress; but when the director of the division we are buying through specifically requests you and staff for a tour, one would think that the place could be slightly clean and interactions would be positive. As for the delivery of our rigs, the division president as well as our sales guy knew we would be picking up @ the factory. Aside from that there did not appear to be any "Final Quality control" plan in place the rigs. The issues we faced were; cracked laminate, missing caulk, devices not working that were brand new, chipped paint and a list that goes to nauseium to the tune of about 6-7 pages. But seeing that McCoy didnt even have a seat at the table @ JEMS in Baltimore this year... and in talking to many of their people @ the factory " There going after the fire market know". Maybe we in good ole plain EMS are in there way unless your a fire based service.....................