One of the calls that made me feel absolutely the worst, we were sent to transport a ninety year old woman outta the hospital to a nursing home. let me preface the rest of this by saying that our uniforms are grey shirts, black pants and boots. black jackets. she took one look at us and freaked out. she was a concentration camp survivor with dementia. she didn't speak english and no matter what we tried to tell her she wouldn't believe we weren't there to hurt her. she was tiny, but she fought with everything she had. i felt horrible. how nightmarish it must have been for her to see us walk through the door.