chc57802

A few years back, I was dispatched to the 5th floor of our local hospital, our supervisor was furious and tried to stop the call, but we were across the street and were walking down the hall when the call from him got to us. The woman that called 911 was a non-ambulatory patient and was being ignored by the floor staff, all she wanted was some water. After we consulted with her primary doc, we gave her some water. The floor staff was disciplined, our supervisor was disciplined, the dispatchers were commended. I’m sure it would vary state-to-state, but it does not matter who calls 911, you send a response. The dispatchers in this case ASS-U-ME D that the woman was receiving care. Too bad.