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Hey guys and girls I advocated and pushed for mandatory education and training for EMT in crisis intervention. I wrote a resource guide for EMS Professionals The EMS Professional Rescuers Guide to Behavioral First Aide My hopes is many EMT and EMS pros can reduce injury and risk when dealing with hostile or a patient exhibiting crisis behavior. The crisis is never about the behavior. It's available in several electronic formats. barnes and Noble Nook > ( EMS Crisis Response Team Training Guide ) Amazon Nook > ( EMS Crisi Response Team Training Guide ) And for home computer PDF format.. on Lulu.com > ( EMS Crisis Response Team Training Guide ) Please take a few moments and read the education material its a proven process that deescalates hostile patients.