right you are both aussiephil and terri but it only takes a few bad apples to ruin it for the rest of us, been there and got treated like an idiot when i tried to get on the local service where il lived and they saw me as one of those people that are not worthy to be one of them, so i ended up letting my cert go, since i moved i decided to get beck into it because it is what wanted to do is to help people in need, even if im a volunteer, paid or not